Career Opportunity: Instant Payment Services Business Operations Officer, Banking, Currency and Investments Department

The Central Bank of Barbados is seeking to fill posts of Instant Payment Services, Business Operations Officer, in the Instant Payments System (IPS) Services Unit, Banking Operations, Public Debt, Banking, Currency and Investments Department.

Job Summary

To perform daily operations of the IPS system and services (Business Operations Section)

Key Duties and Responsibilities

• Administer, configure and monitor IPS services in compliance with the defined IPS Scheme Rules, the participant agreement and the defined service levels
• Monitor system performance, address operational issues related to IPS services and provide reports as required
• Communicate and coordinate with the IPS participants, other internal stakeholders and external stakeholders (e.g. IT, RTGS Operator, Government Agencies, Stock Exchanges, etc.)
• Manage the onboarding, certification, suspending, termination or withdrawal of participants and provide reports on participant performance
• Manage the Customer Support Hub, provide customer support, drive customer satisfaction and ensure compliance with agreed service levels and the Customer Support Hub Standard Operating Procedures (SOP)
• Develop, implement and maintain the Customer Support Hub Standard Operating Procedures (SOP)
• Manage all operational incidents and problems in compliance with agreed service levels and the Customer Support Hub SOP, and escalate incidents in keeping with agreed procedures
• Report on issues and trends and ensure that proper problem management processes are followed (i.e. root cause analysis and subsequent implementation of the required corrective measures)
• Define and review the pricing model and prices of products and services
• Compile, distribute and ensure payment of invoices by participants (in collaboration with the Bank’s Accounts Department and the Administration team) and support the reconciliation process
• Analyse usage data, generating insights for business decisions and identify opportunities for optimization and growth
• Ensure that the IPS Participants understand and comply with the defined IPS Scheme Rules and manage violations according to the defined process including issuing warnings and levying of fines and penalties
• Test upgrades to the IPS, patches and enhancements by undertaking test scenarios and test cases
• Develop, review, and maintain the Business Continuity Plan (BCP) in alignment with the business needs, required service levels, international best practice guidelines and standards
• Ensure that the Business Continuity Plan (BCP), relevant Disaster Recovery (DR) plans and all associated processes and procedures are exercised regularly, and the results are used to improve the BCP
• Contribute to team effort by accomplishing related tasks as assigned

Relationships

• Establishes and maintains collaborative working relationships with the Senior Management, Department Heads, Staff and external stakeholders

Education/Experience:

• A Bachelor’s Degree in Finance, Economics or Accounting or a professional qualification in Banking/payment systems or services and at least two (2) years' experience in banking, payment systems and payment services environment
• Experience in Real Time Gross Settlements System (RTGS) and/or IPS systems is an advantage

Competencies

• Good leadership skills
• Ability to function both independently and as a part of a team
• Excellent oral and written communication skills
• Sound conceptual and problem-solving skills
• Ability to conduct business and/or systems analysis

Timeline for Submission of Applications

Interested persons should submit their job application and curriculum vitae to the Senior Director, Human Resources Department, at email address hrapplications@centralbank.org.bb, no later than May 25, 2026.